Cake 0 Emission AB, corporate registration number 559014-2682, a corporation duly organized and validly existing under the laws of Sweden, hereinafter referred to as CAKE, is a manufacturer and developer of electric motorcycles, hereinafter referred to as the CAKE bike/s.

Order process & confirmation

All orders are processed within two business days at CAKE´s warehouse in Sweden. CAKE ship to over 100 countries worldwide together with DSV or DSV and Velofix depending what and where the item(s) shall be shipped. CAKE prioritize the minimization of carbon footprint rather than express freight, therefore, shipping takes 2 and 15 working days depending on where in the world you are located. Once your package is shipped we will send you an email with final confirmation and instructions on how to track and collect it.
Read more about logistic and delivery partners:
http://www.dsv.com
https://www.velofix.com

Collecting orders:

All CAKE products will in countries belonging to the EU be delivered DDP, Delivered Duty Paid, accordingly to Incoterms 2010 to the address of the buyer.
Orders to other countries than those mentioned above will be shipped DAP, Delivered At Place, accordingly to Incoterms 2010. This means that we do not collect VAT, duties and/or taxes on orders and we cannot predict what your particular charges may be. If you do get such additional charges they must be paid in order for your package to clear customs. Please contact your local customs office for more information.

Europe

Orders within the European Union are shipped using only DSV Ground shipping. Delivery can take a maximum of five working days. Free delivery on all orders.

USA & Canada

Orders destined for USA and Canada are shipped with DSV air flight to nearest collection point before using ground shipping for mile delivery. For these collections, it takes around seven working days for delivery. Free delivery on all orders. Additional fees may be added depending on the country/state/region. These other expenses will be depicted on your order and shown at checkout.

Rest of the world

Orders destined for rest of the world (outside European Union, USA, and Canada) are shipped with DSV air flight to nearest collection point before using ground shipping for last mile delivery. For these collections, it takes around fifteen working days for delivery. Free delivery on all orders. Other fees may be added depending on the country. These additional charges will be depicted on your order and shown at checkout.

Returns & Exchanges Europe

For return to be valid, it has to be received by CAKE within a month following delivery. Returned item should be in good condition with a complete original package for a refund to be initiated. Shipping and extra cost are at the expense of the customer. Refund is sorted out within a fortnight after returning the item. Refund will be done to the credit card used during purchase. To receive a return blank, connect to order@ridecake.com depicting the number of our order.

Returns & Refunds USA & Canada

For return to be valid, it has to be received by CAKE within a month following delivery. Returned item should be in good condition with a complete original package for a refund to be initiated. Shipping and extra cost are at the expense of the customer. Refund is sorted out within a fortnight after returning the item. Refund will be done to the credit card used during purchase. To receive a return blank, connect to order@ridecake.com depicting the number of our order.

Return orders in Rest of the world (Not Europe, USA or Canada)

For return to be valid, it has to be received by CAKE within a month following delivery. Returned item should be in good condition with a complete original package for a refund to be initiated. Shipping and extra cost are at the expense of the customer. Refund is sorted out within a fortnight after returning the item. Refund will be done to the credit card used during purchase. To receive a return blank, connect to order@ridecake.com depicting the number of our order.