FAQ
We at Cake are looking forward to helping you out. Despite how much information you put out there, some questions will always remain. However, before reaching out to us please check the below list of most frequently asked questions. If you cannot find your answer we are happy to help you.
what is CAKE
CAKE is a Swedish company with a clear mission to inspire towards a zero-emission society, by combining excitement and responsibility in its development of light, quiet, and clean high performance electric off-road motorcycles.
Full company presentation with everything you need to know about CAKE, the new category, electric drivetrain optimization, design, innovation, company values, and sustainability. Watch this:
order an electric motorbike
How do I buy a bike?
The process is easy.
1. Select the desired model in our webshop and add it to your shopping cart.
2. Add additional components and accessories if desired.
3. Go to checkout.
4. Pay the $500 deposit for the bike you want to purchase.
5. Choose between different payment options as they vary depending on where you live.
6. When your bike is ready for shipment you will get an emailed invoice from us (total price minus deposit).
7. Make sure your shipping address is correct and up-to-date.
8. Pay the invoice.
9. Once the payment is confirmed your bike will be shipped to you.
Please reach out if you have any further questions!
Email: [email protected]
USA service phone: +18002170974
European service phone: +46735256328
Feel free to call us, anytime!
USA phone: +18002170974
Europe phone +46735256328
If you're calling after or before office hours, you are welcome to contact our European or American office to get in touch at the time that suits you best.
1. We ship worldwide, so yes, we likely ship to your county. We have customers on all continents.
2. Bikes in the USA and Canada are shipped from the American warehouse in Denver, Colorado.
3. Bikes in Europe are shipped from our warehouse in Sweden.
4. Bikes in Asia / Australia are shipped from Taiwan.
Reach out if you have any questions!
Email: [email protected]
USA service phone: +18002170974
European service phone: +46735256328
The instant torque and quiet ride are addicting! Sign up and we'll contact you with the details: https://ridecake.com/en/test-ride/
Yes, you can conveniently order original spare parts for your electric motorbike on our webshop: https://ridecake.com/en/products/spare-parts/
You can also find different accessories and apparel: https://ridecake.com/en/products/apparel/
payment & financing
Yes. The different payment options are shown in the checkout process.
Accepted payment methods are Visa, MasterCard, Amex, PayPal, and Maestro.
As a financing option, we offer Splitit or you can pay with a Bank Transfer.
We are constantly working on optimizing payment solutions for our customers and have therefore different possibilities depending on where you live.
The deposit of 500 USD/EUR secures an order. Final payment is invoiced just prior to fulfillment. Once the payment is received by CAKE the order will be shipped to the customer's address.
Reach out if you have any questions!
Email: [email protected]
USA service phone: +18002170974
European service phone: +46735256328
YES, you can! You can pay with your credit card or you can contact us and we will give you further instructions for other payment options.
USA service phone: +18002170974
European service phone +46735256328
Email: [email protected]
delivery
The bike is delivered on a pallet in a wooden chest. The tools you need to set your bike up are included in the box. To see what this box looks like and how you unbox your CAKE electric motorbike watch our instruction videos.
USA & Canada
It will take 10-14 days for shipment of your electric motorbike within the US and Canada. The orders are shipped from the local warehouse in Utah to the nearest collection point before using ground shipping for final delivery.
Delivery time for parts and accessories and apparel is about 3-5 days in the US and Europe. If you have preordered the bike and it is not yet in stock you will get an approximate delivery date depending on the production timeline.
European Union
It will take 5-7 days for shipment of your electric motorbike within countries belonging to the EU. Orders within the European Union are shipped using ground shipping.
Delivery time for parts, accessories, and apparel is about 3-5 days in the US and Europe. If you have preordered the bike and it is not yet in stock you will get an approximate delivery date depending on the production timeline.
Switzerland, Norway, and Iceland
Orders to Switzerland, Norway, and Iceland will be shipped DAP, Delivered At Place, accordingly to Incoterms 2010. This means that we do not collect VAT. Delivery takes approximately 5- 7 working days for CAKE's electric motorbikes and less for other products (3-5 days).
Prices are adjusted to make the overall cost for customers the same for orders in Switzerland, Norway, and Iceland and countries within the European Union where the VAT is included in the price.
Rest of the world
Orders to other countries than those mentioned above will be shipped DAP, Delivered At Place, accordingly to Incoterms 2010. For these collections, it takes around 15 working days for delivery. We do not collect VAT, duties, and/or taxes on orders and we cannot predict what your particular charges may be. Please contact your local customs office for more information.
Of course! The charger and the tools you need to set your bike up are included in the price and come with your bike!
While damage during transport is rare, it can happen. Make sure upon delivery that the crate is in good condition before signing any documents.
If the crate looks damaged: Unbox before signing while the driver is still there. Take photos of and damage and contact our support.
If the damage is considered major: Refuse the shipment and contact our support.
If it is deemed as minor damage: Accept the shipment and contact our support. We will then ship you the needed parts to get you up and running quickly.
technical
We have different categories of electric motorbikes that serve different needs. The bikes in the category “Explore & Commute” are street-legal in the USA and all European Union countries. You will have to register bikes in this category according to your state and/or country regulations.
For our street-legal models, you will need either a motorcycle or moped license depending on the model. The street-legal motorcycles are equivalent to a 125cc and require a motorcycle license. The Ösa Lite is a street-legal moped which is equivalent to a 50cc. It typically only requires a driver’s license in the U.S.A., but please check your state regulations. You can also call us for assistance.
The off-road bikes in the Category “Race” or “Freeride” are not street-legal and do not come with lights and indicators. Please check your local regulations on registering off-road vehicles.
Reach out if you have any specific questions!
Email: [email protected]
USA service phone: +18002170974
European service phone: +46735256328
Most US states require OHV or (Off-Highway Vehicles) to be registered. Please comply with your state’s regulations for your CAKE off-road electric motorbike. CAKE off-road models are: Kalk OR Race, KalkOR, Kalk INK Race, KalkINK, KalkAP
Depending on which electric motorbike you would like to test you will need the following licenses:
Models: Kalk OR Race, Kalk INK race, Kalk OR, Kalk INK, Kalk AP:
No license requirement, Off-road only
Models: Kalk&, Kalk INK&, Ösa+
License requirement: A1 (EU) / M1/Motorcycle (USA), Certified for street use.
Model: Ösa flex, Makka flex
License requirement: AM or B (EU) / Ca (M2 in California) Varies in some States (USA).
Model: Ösa range, Makka range
License requirement: None (EU) / None, Car, M1, M2 (USA)**
Make sure that your bike is always in good condition and avoid injury or damage. Please make sure to always read our regular inspection and maintenance recommendations (link to manual: https://ridecake.com/en/wp-content/uploads/2020/11/cake-manual-a5-wip.pdf
Here are our recommended service intervals:
If your bike is not working properly, please go to our Service& Support page https://ridecake.com/en/service-support to find the solution.
If you cannot find the problem you are having, contact CAKE directly by filling in the form https://ridecake.com/en/service-support-form/
Quick guide rim sizes, make sure to choose a tire that fits your rim!
Rim size for Kalk INK, Kalk&, Kalk INK& Front and rear: 19' x 1.85'
Rim size for Kalk INK RACE, Kalk OR RACE: Front, 19' x 1.40' Rear: 18' x 1.85'
Rim size for Ösa Lite, Ösa+: Front and rear: 14' x 2.15'
All rims are standard dimensioned meaning that if you want to change tires according to your preferences you can do so. We have winter and studded tires for most models available at: https://ridecake.com/en/shop/parts/kalk-or-kits-add-ons/studded-tires/
https://ridecake.com/en/shop/spare-parts/wheels-rims-tires-spare-parts/studded-tire-14
Please check with your local authorities when it comes to use of studded tires as there are different regulations in different countries.
Please be aware that Country regulations vary and make sure to follow your state’s regulations for local definitions and classifications of trails that allow motorized vehicles.
The Kalk models basically are developed with back country exploring in mind. Silently gliding through the woods at high speed without disturbing or polluting. With the street legal models KalkINK & and Kalk& you can also commute.
The Ösa models are meant to serve their users as best friends. It is a workbench and powerstation on wheels. Going to work bringing a laptop, picking up groceries on the way back home, taking your kids or a friend for a passenger, getting the planks from the wood shop or bringing your leisure gear, whether a surfboard or a pair of skis to the point of action during the weekend.
Cake bikes cannot be submerged but can withstand rain and riding through some water. Always be cautious when cleaning the bike. The bikes electrical components can be damaged if cleaned improperly which can damage the bike, property or people. Always make sure that the bike is standing firmly before washing and don’t forget to turn the bike off. Never use a pressure washer or a water hose in order to clean the bike. It’s recommended to use pressurized air, a bucket of water together with a cloth and brush. When cleaning the chain, use a chain cleaner and scrub the chain with a brush. Repeat the cleaning before drying the chain and apply chain lube. Here is a link to how to safely wash your Cake bike. https://vimeo.com/379953069/3977f80ff1
the app
From App Store: https://apps.apple.com/se/app/ridecake/id1541157116
Yes, the current app can be used free of charge.
In the future CAKE will launch a PRO version with features like Advanced Ride Modes, Parental Control, Crash Detection, and more. More details will be revealed in Q2 2022, stay tuned!
Open your phone's Bluetooth settings and find your Bike under your Bluetooth devices.
The Lock and Unlock functions are only available when the bike is connected to the phone via Bluetooth.
When the bike PIN code is changed then you need to insert it again via the App to control the Lock function.
The last position of your bike is sent to the app via GSM of your Bike so the location is not updated with the Bluetooth connection and might change with a slight delay.
The location of the bike is updated only when the bike is moved.
If you unplug the charger while your bike is turned off, then the app might advertise the status as "charging". As soon as you turn your bike on then the status will be corrected.
The percentage of the battery and the charging status may be different when the bluetooth is connected and when it is not connected as without bluetooth connection the information is sent from the bike to your app via GSM, which might not update instantly but in some minutes, whereas Bluetooth updates information instantly.
Track ride is using your phone GPS to track the ride so be sure to carry your phone with you when tracking a ride.
If you are unable to connect your bike to the app then try following these steps:
1. Close the app
2. Open your phone's Bluetooth settings and find your Bike under your Bluetooth devices
3. Click the “Info” button.
4. Press “Forget This Device”
5. Turn Bluetooth OFF and then back ON under settings
6. Open the app and try to connect again.
When you change the custom break mode slider then be sure to also change the brake mode on your bike again in order for the customized sliders to apply.
Custom ride mode is ride mode 3 on your bike.
When you change the custom ride mode sliders then be sure to also change the ride mode on your bike again in order for the customized sliders to apply.
Retrofitting a bike without a module is not possible. The CAKE connect is a newly added feature and is included in the new standard price.
Yes. If your bike has an installed CAKE connect module that is activated, your bike is connected over GSM which enables CAKE to install and update the firmware Over The Air.
The cellular connection enables the bike to be connected, it's free of charge for the two first years from the delivery date. The two first years are followed by an optional subscription.
Currently, the app is available with all functionality for all users.
We are working hard to bring you the app on android, it will be available soon, with the same module as installed on the bikes. The Andriod app will of course be compatible with all bikes equipped with a connectivity module. No need to wait, just connect your bike as soon as the bike is available.
Yes, the app uses both cellular and Bluetooth connectivity to function. Some features are available through Bluetooth connection and your app will still be valuable without cellular connectivity.
battery & charging
You can use your home’s regular 120V/220V outlet to charge your bike.
Always read the charging manual before charging.
You can charge your battery at any percentage of charge. When charging the bike, do the following steps:
1. Make sure that the battery is connected to the bike (both connectors from battery, both the big red one and the small yellow one)
2. Disconnect the killswitch
3. Turn on the master switch (pointing upwards)
4. Plug the charger into the bike (charger connector can be found under the bike, close to the triple clamps)
5. Lastly, plug the charger into the outlet (120V or 220V)
6. Do not interrupt the charging process. Let the battery charge fully. This may take longer than expected the first time while the cells balance.
When the charger is connected, it will show a red light. When the charging is done, it will light in green. When the charging is finished, don’t forget to put the rubber cap on the connector, not to break it during riding.
• Never use the charger in any other application than with the CAKE bike.
• Never use any other charger than the original CAKE charger.
• Never have the kill switch on the handlebar connected as the bike can be turned on and ridden while the charger is connected. This can cause severe injuries to people or properties.
1. Charging cycles: The average commute is 11km daily / 200 days a year. The battery life in charging cycles, according to this calculation would be 8 years or more.
2. You can ride when it's cold but store and charge them at "indoor temperatures".
YES, all our new batteries are compatible with older versions of bike models.
In order to keep your bike safe it is recommended to use an external lock that is recommended for motorcycles. When leaving your bike on the street, always turn the bike off and remove the key and the kill switch from the bike. Lock the steering lock by turning the handlebar all the way to the left and insert the key into the steering lock and turn the key. You will feel how the handlebar will be locked to that position, so you can’t ride the bike. The steering lock is found under the triple clamps between the fork legs.
Always store the bike indoors away from sunshine to avoid unnecessary aging or discoloration. Never store your bike in below 10° C, if you are unable to store the bike in temperature above that, remove the battery and bring it inside. It’s recommended to keep your bike inside during if the outside temperature ranges outside of +2°C to +35°C (36 F to 95 F
-Riding in the cold is not a problem, but for optimum performance don't leave the battery out in the cold. You can store and charge the battery at indoor temperatures.
-Yes! All CAKE batteries are hot-swappable, meaning users can remove, store and charge the battery separately to the bike.
-We recommend maintaining your bike’s battery charge at between 50%-75% and turning the kill switch off.
general
The Kalk Series is close in performance and user matrix to dirt bikes but there are differences.
All Kalk models are a power to weight ratio optimization pursuit building a chassis as light and lively as possible and around the electric drivetrain. This is in contrast to the normal procedure of merely swapping from combustion to electric in a gasoline chassis (which is extremely heavy).
The Kalk Series is engineered around the electric drivetrain to maximize the riding performance. The electric drive train is completely different from an internal combustion engine, with benefits for each side. An electric drivetrain includes a solid battery, electric motor, and a controller, and features instant torque from zero, direct-drive. No need for a clutch. There are fewer moving parts, low tinkering, no fumes, no sounds, no filters, no oils, tunable riding modes, and regen braking along with being highly responsive and having great throttle control and swappable batteries.
Building light, electric, uncompromising motorbikes for the ultimate off-road experience requires components engineered for it. Combining off-the-shelf parts from the MTB and motorbike world would lead to a diminished riding experience by increasing the number of parts, bolts, tinkering, welds, and an impaired geometry. As mentioned, the MTB components are too weak for a 69+kg (Kalk OR) motorbike and the MX parts are too heavy. They do not serve the specifics of the electric drivetrain.
The same thing goes for traditionally designed electric dirt bikes engineered and optimized for a combustion engine where the ICE (internal combustion engine) is simply swapped for an electric drivetrain, which not particularly efficient.
The Ösa model is a high-performance utility scooter. These bikes are meant to serve their users as best friends and it is all about transportation: Going to work with a laptop, bringing groceries on the way back home, taking your kids or a friend for a ride, getting the planks from the woodshop, or bringing leisure gear on your adventure, whether it’s a surfboard or a pair of skis. The reasons and options are endless. More info here: https://ridecake.com/en/bikes-osa/
All around the world, there are different incentives for CAKE's motorbikes.
Please check with your local authorities how much money you can save.
Let us know if you have questions.
USA service phone: +18002170974
European service phone +46735256328
email: [email protected]
financing & green mobility discounts
Yes. The different payment options are shown in the checkout process.
Accepted payment methods are Visa, MasterCard, Amex, PayPal, and Maestro.
As a financing option, we offer Splitit worldwide and PayPossible in the USA or you can pay with a Bank Transfer. Our Swedish customers can finance their bike with Klarna or DNB-Sweden (street-legal bikes only)
We are constantly working on optimizing payment solutions for our customers and have therefore different possibilities depending on where you live.
The deposit of 500 USD/EUR secures an order. The final payment is invoiced just before fulfillment. Once the payment is received by CAKE the order will be shipped to the customer's address.
Reach out if you have any questions!
Email: [email protected]
USA service phone: +18002170974
European service phone: +46735256328
All around the world, there are different incentives for CAKE's motorbikes.
Please check with your local authorities how much money you can save.
Let us know if you have questions.
USA service phone: +18002170974
European service phone +46735256328
email: [email protected]
See what people and professionals say about the bikes.
https://ridecake.com/ridingreviews
partner with CAKE
Great that you're eager! We have various programs to boost different businesses in different sectors:
Sign up your interest here: https://ridecake.com/en/business/
Of course! Being able to ride new areas without disturbing and polluting is the future of riding. Click the link: https://ridecake.com/en/track-concept/
Have any questions? Reach out to us!
USA service phone: +18002170974
European service phone +46735256328
[email protected]