FAQ
We at Cake are looking forward to helping you out. Despite how much information you put out there, some questions will always remain. However, before reaching out to us please check the below list of most frequently asked questions. If you cannot find your answer we are happy to help you.
what is CAKE
CAKE is a Swedish company with a clear mission to inspire towards a zero-emission society, by combining excitement and responsibility in its development of light, quiet, and clean high performance electric off-road motorcycles.
Full company presentation with everything you need to know about CAKE, the new category, electric drivetrain optimization, design, innovation, company values, and sustainability. Watch this:
order an electric motorbike
How do I buy a bike?
The process is easy.
1. Select the desired model in our webshop and add it to your shopping cart.
2. Add additional components and accessories if desired.
3. Go to checkout.
4. Pay the $500 deposit for the bike you want to purchase.
5. Choose between different payment options as they vary depending on where you live.
6. When your bike is ready for shipment you will get an emailed invoice from us (total price minus deposit).
7. Make sure your shipping address is correct and up-to-date.
8. Pay the invoice.
9. Once the payment is confirmed your bike will be shipped to you.
Please reach out if you have any further questions!
Email: [email protected]
USA service phone: +18002170974
European service phone: +46735256328
Feel free to call us, anytime!
USA phone: +18002170974
Europe phone +46735256328
If you're calling after or before office hours, you are welcome to contact our European or American office to get in touch at the time that suits you best.
1. We ship worldwide, so yes, we likely ship to your county. We have customers on all continents.
2. Bikes in the USA and Canada are shipped from the American warehouse in Denver, Colorado.
3. Bikes in Europe are shipped from our warehouse in The Netherlands.
4. Bikes in Asia / Australia are shipped from Taiwan.
Reach out if you have any questions!
Email: [email protected]
USA service phone: +18002170974
European service phone: +46735256328
The instant torque and quiet ride are addicting! Sign up and we'll contact you with the details: https://ridecake.com/en/test-ride/
Yes, you can conveniently order original spare parts for your electric motorbike on our webshop: https://ridecake.com/en/parts-landing-page/
You can also find different accessories and apparel: https://ridecake.com/en/accessories-and-apparel-coming-soon/
payment & financing
Yes. The different payment options are shown in the checkout process.
Accepted payment methods are Visa, MasterCard, Amex, PayPal, and Maestro.
As a financing option, we offer Splitit or you can pay with a Bank Transfer.
We are constantly working on optimizing payment solutions for our customers and have therefore different possibilities depending on where you live.
The deposit of 500 USD/EUR secures an order. Final payment is invoiced just prior to fulfillment. Once the payment is received by CAKE the order will be shipped to the customer's address.
Reach out if you have any questions!
Email: [email protected]
USA service phone: +18002170974
European service phone: +46735256328
YES, you can! You can pay with your credit card or you can contact us and we will give you further instructions for other payment options.
USA service phone: +18002170974
European service phone +46735256328
Email: [email protected]
delivery
The bike is delivered on a pallet in a wooden chest. The tools you need to set your bike up are included in the box. To see what this box looks like and how you unbox your CAKE electric motorbike watch our instruction videos.
USA & Canada
It will take 10-14 days for shipment of your electric motorbike within the US and Canada. The orders are shipped from the local warehouse in Utah to the nearest collection point before using ground shipping for final delivery.
Delivery time for parts and accessories and apparel is about 3-5 days in the US and Europe. If you have preordered the bike and it is not yet in stock you will get an approximate delivery date depending on the production timeline.
European Union
It will take 5-7 days for shipment of your electric motorbike within countries belonging to the EU. Orders within the European Union are shipped using ground shipping.
Delivery time for parts, accessories, and apparel is about 3-5 days in the US and Europe. If you have preordered the bike and it is not yet in stock you will get an approximate delivery date depending on the production timeline.
Switzerland, Norway, and Iceland
Orders to Switzerland, Norway, and Iceland will be shipped DAP, Delivered At Place, accordingly to Incoterms 2010. This means that we do not collect VAT. Delivery takes approximately 5- 7 working days for CAKE's electric motorbikes and less for other products (3-5 days).
Prices are adjusted to make the overall cost for customers the same for orders in Switzerland, Norway, and Iceland and countries within the European Union where the VAT is included in the price.
Rest of the world
Orders to other countries than those mentioned above will be shipped DAP, Delivered At Place, accordingly to Incoterms 2010. For these collections, it takes around 15 working days for delivery. We do not collect VAT, duties, and/or taxes on orders and we cannot predict what your particular charges may be. Please contact your local customs office for more information.
Of course! The charger and the tools you need to set your bike up are included in the price and come with your bike!
While damage during transport is rare, it can happen. Make sure upon delivery that the crate is in good condition before signing any documents.
If the crate looks damaged: Unbox before signing while the driver is still there. Take photos of and damage and contact our support.
If the damage is considered major: Refuse the shipment and contact our support.
If it is deemed as minor damage: Accept the shipment and contact our support. We will then ship you the needed parts to get you up and running quickly.
technical
We have different categories of electric motorbikes that serve different needs. The bikes in the category “Explore & Commute” are street-legal in the USA and all European Union countries. You will have to register bikes in this category according to your state and/or country regulations.
For our street-legal models, you will need either a motorcycle or moped license depending on the model. The street-legal motorcycles are equivalent to a 125cc and require a motorcycle license. The Ösa Lite is a street-legal moped which is equivalent to a 50cc. It typically only requires a driver’s license in the U.S.A., but please check your state regulations. You can also call us for assistance.
The off-road bikes in the Category “Race” or “Freeride” are not street-legal and do not come with lights and indicators. Please check your local regulations on registering off-road vehicles.
Reach out if you have any specific questions!
Email: [email protected]
USA service phone: +18002170974
European service phone: +46735256328
You can use your regular outlet to charge your bike. No superchargers are required.
For all other service videos and helpful tips on how to maintain the bike click here.
You can find all of your bike manuals, including the Owner's Manual, under the Cake Manuals.
To get in touch, reach out to our service team via the form, click this link (insert this link: https://ridecake.com/en/service-support/ )
1. Charging cycles: The average commute is 11km daily / 200 days a year. The battery life in charging cycles, according to this calculation would be 8 years or more.
2. You can ride when it's cold but store and charge them at "indoor temperatures".
3. CAKE-batteries are hot-swappable on all models which means that whenever a new battery standard is introduced from CAKE, they can be used on current bikes, from earlier generations.So, no need to get a new bike.
If it is a minor issue, you might be able to help yourself by watching our instruction videos or reading the instruction manual. We cover many easy fixes there. If you are unsure or think it is a more serious problem, please contact our Service & Support and complete the form, describing your situation as accurately as possible. We will get back to you as fast as possible with help and advice.
Quick guide rim sizes, make sure to choose a tire that fits your rim!
Rim size for Kalk INK, Kalk&, Kalk INK& Front and rear: 19' x 1.85'
Rim size for Kalk INK RACE, Kalk OR RACE: Front, 19' x 1.40' Rear: 18' x 1.85'
Rim size for Ösa Lite, Ösa+: Front and rear: 14' x 2.15'
All rims are standard dimensioned meaning that if you want to change tires according to your preferences you can do so. We have winter and studded tires for most models available at: https://ridecake.com/en/shop/parts/kalk-or-kits-add-ons/studded-tires/
Please check with your local authorities when it comes to use of studded tires as there are different regulations in different countries.
general
The Kalk Series is close in performance and user matrix to dirt bikes but there are differences.
All Kalk models are a power to weight ratio optimization pursuit building a chassis as light and lively as possible and around the electric drivetrain. This is in contrast to the normal procedure of merely swapping from combustion to electric in a gasoline chassis (which is extremely heavy).
The Kalk Series is engineered around the electric drivetrain to maximize the riding performance. The electric drive train is completely different from an internal combustion engine, with benefits for each side. An electric drivetrain includes a solid battery, electric motor, and a controller, and features instant torque from zero, direct-drive. No need for a clutch. There are fewer moving parts, low tinkering, no fumes, no sounds, no filters, no oils, tunable riding modes, and regen braking along with being highly responsive and having great throttle control and swappable batteries.
Building light, electric, uncompromising motorbikes for the ultimate off-road experience requires components engineered for it. Combining off-the-shelf parts from the MTB and motorbike world would lead to a diminished riding experience by increasing the number of parts, bolts, tinkering, welds, and an impaired geometry. As mentioned, the MTB components are too weak for a 69+kg (Kalk OR) motorbike and the MX parts are too heavy. They do not serve the specifics of the electric drivetrain.
The same thing goes for traditionally designed electric dirt bikes engineered and optimized for a combustion engine where the ICE (internal combustion engine) is simply swapped for an electric drivetrain, which not particularly efficient.
The Ösa model is a high-performance utility scooter. These bikes are meant to serve their users as best friends and it is all about transportation: Going to work with a laptop, bringing groceries on the way back home, taking your kids or a friend for a ride, getting the planks from the woodshop, or bringing leisure gear on your adventure, whether it’s a surfboard or a pair of skis. The reasons and options are endless. More info here: https://ridecake.com/en/bikes-osa/
All around the world, there are different CAKE electric motorbikes. Incentives and green mobility discounts vary widely in different countries. Please check with your local authorities how much money you can save.
Let us know if you have questions.
USA service phone: +18002170974
European service phone: +46735256328
Email: [email protected]
You can ride when it's cold but storage and charge them in "indoor temperature"
Charging cycles
Average commute is 11km daily / 200 days a year, the battery lifetime in charging cycles, according to this calculation would be 8 years or more.
CAKE-batteries are hot swappable on all models which means that whenever a new battery standard is introduced from CAKE, they can be used on current bikes, from earlier generations.
So no need to get a new bike.
financing & green mobility discounts
Yes. The different payment options are shown in the checkout process.
Accepted payment methods are Visa, MasterCard, Amex, PayPal, and Maestro.
As a financing option, we offer Splitit worldwide and PayPossible in the USA or you can pay with a Bank Transfer. Our Swedish customers can finance their bike with Klarna or DNB-Sweden (street-legal bikes only)
We are constantly working on optimizing payment solutions for our customers and have therefore different possibilities depending on where you live.
The deposit of 500 USD/EUR secures an order. The final payment is invoiced just before fulfillment. Once the payment is received by CAKE the order will be shipped to the customer's address.
Reach out if you have any questions!
Email: [email protected]
USA service phone: +18002170974
European service phone: +46735256328
All around the world there are different CAKE's motorbikes. Please check with your local authorities how much money you can save.
Let us know if you you have questions.
USA service phone: +18002170974
European service phone +46735256328
[email protected]
See what people and professionals say about the bikes.
https://ridecake.com/ridingreviews
partner with CAKE
Great that you're eager! We have various programs to boost different businesses in different sectors:
Sign up your interest here: https://ridecake.com/en/become-a-partner/
Of course! Being able to ride new areas without disturbing and polluting is the future of riding. Click the link: https://ridecake.com/en/track-concept/
Have any questions? Reach out to us!
USA service phone: +18002170974
European service phone +46735256328
[email protected]