Warranty & complaints
The Limited Warranty will only be valid if the motorcycle is registered, approved and activated "LINK" provided a receipt and/or invoice at the registration. Warranty claims will only be processed through a "warranty claim" "LINK" by the original buyer.
CAKE warrants that all factory manufactured CAKE motorcycles are free from defects in material and workmanship during the period of this Limited Warranty.
This Limited Warranty covers separate parts only, including battery, motor, controller, frame, front and rear suspension, brakes, wheels and electrical sub-assemblies. The Limited Warranty does not cover against damages caused by normal wear and tear. For parts that easily wear out, such as drive chains, drive belts, seats, grips, rims, lights / lamps, tires, brake levers, bearings etc., the Limited Warranty is only valid as long as the bike is not used.
The Limited Warranty is only valid provided that the CAKE motorcycle has been operated according to “proper use” and “under normal operating conditions”, e.g. following normal operational care and following instructions in any manual or documentation provided, or made available, by CAKE from time to time.
The Limited Warranty does not apply in the event of crashes, damages, abuse, neglect, carelessness, using the product in any way other than intended, replacement with any part or accessory other than original CAKE parts and products, attempt of reparation or modification unless expressly permitted in writing by CAKE.
Any modification to the CAKE motorcycles, or riding with damaged parts, will deem the Limited Warranty null and void, as modifications and broken parts can cause the motorcycles to malfunction and risk the safety of the rider.
The period for which this Limited Warranty starts is when a warranty registration is approved and are defined as below:
• 24 months from the original shipment date, or date of purchase through retailer, for all warranty included parts, excluding batteries, on all CAKE street legal bikes that have not been used in off-road applications
• 6 months from the original shipment date, or date of purchase through retailer, for all warranty included parts, excluding batteries, on all CAKE non-street legal bikes and CAKE street-legal bikes that have been used in off-road applications
• 24 months from the original shipment date, or date of purchase through retailer, for batteries, where batteries are subject to warranty (subject to the limitations listed above) in case of a battery capacity loss of 30% or more
All warranty claims should be processed through Cake 0 Emission AB by filling this form https://ridecake.com/en/service-support/. If applicable we will process the warranty through your authorized dealer or local CAKE service point.
In the United Kingdom all warranty obligations and standards are followed according to the ‘Plug-in Motorcycle Grant Vehicle application form and guidance notes Version 2.1’.
This limited warranty does not cover any incidental or consequential damages, including loss of value of the cake motorcycle, lost profits or earnings, out-of-pocket expenses for substitute transportation or lodging, expenses associated with returning the covered product to an authorized service facility or dealer, towing and/or roadside assistance expenses, expenses associated with returning the covered product back to its owner, mechanic’s travel time or communication charges, loss or damage to personal property, loss or time, or inconvenience.
Please fill out the form below to register your bike for warranty.
Please fill out the form below to claim your warranty.