Terms & conditions at checkout

Purchase, payment & pricing

Payment of Deposit and Full Payment for purchase of bikes

Payment of Deposit for a bike consists of a payment of 200 USD/EUR.
The bike will be shipped when full payment from the customer has been received by CAKE.

Cancellation period of Payment of Deposit

You as a buyer has the right to cancel the Deposit of a CAKE bike and be refunded in the same currency as paid by contacting order@ridecake.comwithin 14 (fourteen) days after the date of payment of the Deposit.
Full Payment consists of the Deposit consisting of 200 (Two Hundred) USD/EUR and the Final Payment balancing the set price of the bike in USD/EUR.

CAKE will contact you when Final Payment shall be paid and the CAKE bike is ready for delivery.
Transfer of Deposit

The Deposit can be transferred to another person than the buyer if a written message from the buyer is delivered to CAKE. CAKE needs to accept this in writing and full information of the new buyer has to be given to CAKE.

Registration

When paying the Deposit for the CAKE bike, you will be required to provide certain information, such as your address and billing information. It is your responsibility that all such information is accurate, and you shall ensure that such information is kept current. CAKE shall have no responsibility or liability for inaccurate information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information.
You can update your information at any time prior to your product being shipped by sending e-mail to order@ridecake.com

Oversubscription of bikes

CAKE may decline Payment of Deposit to avoid oversubscription of CAKE bikes. If your Payment of Deposit is declined, you will be notified and your Deposit will be refunded, in the same currency as paid.
The Customer acknowledge that he or she is at least 18 years old and eligible to enter into a legal contract with CAKE.

Payment & Pricing

Accepted payment methods are by Visa, MasterCard,Amex, PayPal and Maestro Full amount is charged with dispatching the item. Price shall be paid in Euros (EUR) or US Dollars (USD) depending on what country the Item is being delivered/purchased to/from. Delivery of the Item is free world wide to the address you specify in your final payment.

Delivery/purchase to a EU country shall be paid in Euros (EUR) and includes VAT. Delivery/purchase to U.S.A., Canada, Switzerland, Norway and Iceland shall be paid in USD. The price in USD is excluding local taxes, customs or other related costs. Delivery/purchase to all other countries but the above mentioned should be paid in Euros (EUR). For all these other countries, the price is excluding local taxes, customs or other related costs.

Shipping & delivery

Shipping CAKE bikes

CAKE will keep the customer updated on preliminary date of shipping and send a notification when a bike is ready to be shipped.

Shipping products other than CAKE bikes

Shipping of the orders other than CAKE bikes takes two business days after card clearance and availability of stock confirmed. The operation is on weekdays except on public holidays. A preliminary confirmation is always sent after placing an order. Final confirmation is sent after shipping the package with directions on tracking and collecting your package.

European Union

All CAKE products will in countries belonging to the EU be delivered DDP, Delivered Duty Paid, accordingly to Incoterms 2010 to the address of the buyer. Orders within the European Union are shipped using ground shipping. Delivery takes approximately five to seven working days for CAKE bikes and less for other products. Free delivery on all orders.

USA & Canada

Orders destined for USA and Canada are shipped with air flight to nearest collection point before using ground shipping for final delivery. For these collections, it takes around ten to fourteen working days for delivery. Free delivery on all orders. Additional fees may be added depending on the country/state.

Rest of the world

Orders to other countries than those mentioned above will be shipped DAP, Delivered At Place, accordingly to Incoterms 2010. This means that we do not collect VAT, duties and/or taxes on orders and we cannot predict what your particular charges may be. If you do get such additional charges they must be paid in order for your package to clear customs. Please contact your local customs office for more information.

Orders destined for rest of the world (outside European Union, USA, and Canada) are shipped with air flight to nearest collection point before using ground shipping for final delivery. For these collections, it takes around fifteen working days for delivery. Free delivery on all orders. Other fees may be added depending on the country.

No delivery to post office boxes due to restrictions by courier services and credit card scam risks. Sending orders to multiple addresses require placing an order for each address, no combination and there will be charges for every order
Extra duties and charges: Please see the ‘Payment & Prices’ section

Uncollected items

No refunding of shipping costs for failed collection of items.

Track your order

CAKE is temporarily unable to have tracking information automatically emailed for your order. Please email CAKE customer service for tracking information.

Delivery Schedule

Although CAKE will make efforts to begin delivering your CAKE bike or other product as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery (ETD) is only an estimate, is subject to change, and CAKE does not guarantee that it will be able to ship the CAKE bike by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the CAKE bike is not met, CAKE is not responsible for any damages that may occur due to the delay, nor shall it be obligated, to provide any discounts, refunds or credits due to any such delays. CAKE will provide you periodical updates with information regarding the delivery schedule.

Priority of CAKE bikes delivered

If Final Payment has been received at the same time as another buyer has paid his or hers Final Payment, the buyer that paid his or hers Deposit first is considered first of the two and will be prioritized in delivery of the CAKE bike.

Disclaimer

At times, there might be a deficit of stock at the time client places an order at Ridecake.com web. During such times, we try to contact our clients by email.

There is a time when there are inaccuracies or other errors concerning the content of Ridecake.com. CAKE, therefore, doesn’t warranty this uncertainty caused by such errors. Moreover, CAKE cannot guarantee that all content is updated since they can be altered at any time.
Errors are prone to occur, but CAKE tries it level best to display free of error texts, images, as well as prices in the site and web shop. When a client feels that he/she have been wrongly charged, there is an option to place another correctly priced order or cancel the pending order. If the communication between the client and us is not able to grow through, the request may be automatically be withdrawn.

Disclaimer & Limitation of Liability

Our bikes can be hazardous to operate and we care about your safety, so please note that;
✓ All riders should ride well within the limits of their abilities, never beyond them.
✓ Our bikes are recommended for those aged 18 years and older.
✓ We recommend that all new riders take a relevant training course.
✓ Make sure that you ride on a permitted area and/or with the landowners consent.
✓ Never ride on public roads when using CAKE offroad bikes
✓ Always wear a helmet, eye protection and protective clothing, including an approved back protector.
✓ Never carry passengers.
✓ Never engage in stunt riding.
✓ Riding and alcohol/drugs don’t mix. It is illegal and dangerous.
✓ Avoid excessive speed and be particularly careful on difficult terrain.
✓ All performance modifications and installations are at your own risk.
✓ Never change the voltage level or tamper with the battery. Doing so can result in a short circuit, fire and/or personal injuries.
✓ By purchasing and/or riding our bikes, you take full responsibility for any use, and/or misuse of the product and agree that Cake 0 Emission AB holds no responsibility for any consequences, legal, or other, of such use and/or misuse.
✓ Finally, read the owner’s manual carefully, follow all instructions therein and enjoy your
bike!

Returns & Exchanges

After 14 days following the purchase of the items, you are permitted to exchange or return the items.
The order must be returned to us in perfect condition in the original packaging and accompanied by the original invoice. The original packaging must be fully intact for the return to go through well. CAKE cannot accept returns where labels have been removed or tampered with in any way. Shipping charges on returned merchandise are at the customer’s expense.

For refunding, clients will wait for a fortnight before getting their money back to the original credit card of the purchaser. Additional duties or taxes and shipping cost will not be refunded.

The inclusion of VAT for countries within the EU will be done in the refund. Exchanges are only valid when the products are in existence. Same type and size of the product, as well as availability, will guarantee the exchange of faulty items. Faulty items refund will be within a month period of delivery. The exchange is guaranteed as per the instructions from CAKE. Stores cannot initiate return and refund of items.

The following are the procedure to follow when returning the item. How to proceed with a return:
Kindly contact order@Ridecake.com for how to go through with the whole process of your return. Restate your order number. Furthermore, clarify which items you are sending back, and stating clearly why you wish to return them.

Return instructions

• Return of an item requires possession of a return authorization (RA) number; without which there will be no acceptance of the returned item.
• To poses a return authorization, contact us via email using the information illustrated below:
order@ridecake.com
• To return a package, you should inform us within a month since the day the package was received. CAKE has no responsibility resulting from damage or loss of the item since we recommend you insure the item via logistics and keep tracking number until complete refund has been done.
• Returned item should be in untouched condition with original tags placed on the package.
• The packaging of the manufacturer should be visible either in writing or marks.
• The customer is responsible for the return shipping costs, and other extra costs and CAKE will only call for return when there was shipment error in this case we cater for such expenses.

Warranty & complaints

CAKE assures the legitimacy of our products to be of high quality and destined for their recommended purpose with no problems with manufacturing process or craftsmanship. In case of any issue with our product, kindly inform us through email before returning to cut off charges for posting an item. For items bought through our website email us at order@Ridecake.com. We will respond to your claim with a solution and return procedure when necessary.

If you have any inquiry concerning our warranty contact us at order@Ridecake.com.

Full Warranty Policy CAKE bikes

CAKE warrants that the bikes sold by CAKE are free of manufacturing defects in material and workmanship when delivered to the buyer.
The warranty on each component on the bike is limited to 24 months from the date of delivery and is limited to the original buyer. Example: if a drive train part for some reason would malfunction, that whole part will be replaced.

The warranty does not cover against damages caused by normal wear and tear.

The warranty does not apply in the event of abuse, neglect, carelessness, using the product in any way other than intended, replacement with any part or accessory other than original CAKE parts and products, attempt of reparation or modification unless expressly permitted in writing by CAKE.

CAKE waives all responsibility for any third party for consequences that might result from the use or handling of any CAKE product by any legal or natural person.

Full Warranty Policy CAKE products, other than bikes

CAKE warrants that the products sold by CAKE are free of manufacturing defects in material and workmanship when delivered to the buyer.

The warranty is limited to 24 months from the date of delivery and is limited to the original buyer.

The warranty does not cover against damages caused by normal wear and tear.

The warranty does not apply in the event of abuse, neglect, carelessness, using the product in any way other than intended, replacement with any part or accessory other than original CAKE parts and products, attempt of reparation or modification unless expressly permitted in writing by CAKE.

The warranty does not apply in the event of abuse, neglect, carelessness, using the product in any way other than intended, replacement with any part or accessory other than original CAKE parts and products, attempt of reparation or modification unless expressly permitted in writing by CAKE.

CAKE waives all responsibility for any third party for consequences that might result from the use or handling of any CAKE product by any legal or natural person.

Complaints

A customer who has complaints on a product can do so within 3 years after purchase. CAKE urge a customer make a complaint within 2 months of purchase to repair or replace a faulty component, according to the customer’s wishes.

Complaints are administrated via order@ridecake.com